Transparent Shipping & Return Policies
Everything is clear but our policies benefit you the most
Shipping Details
Free US Shipping. Seriously.
We are currently offering COMPLETELY FREE SHIPPING in the US. This offer is temporary.
Shipping Timeline
We take over 2 weeks to manufacturing your jackets so in total it can take up to 20 days to deliver your jacket, cosplay or outfit
*Custom sizes may take an extra 2 days.
Live Tracking
You'll get a tracking number the second it leaves our warehouse. Watch it travel.
100% Insured Delivery
Lost package? Damaged in transit? We replace it immediately. No questions asked. Your investment is safe.
Returns & Swaps
30-Day Fit Guarantee
Buying jackets online is tricky. We get it. If it doesn't fit like a glove and the mistake was on our part and you just have to send it back for a swap with no costs
Costs on returns For exchanges due to our fault. So you are always safe here.
Easy Exchanges
Wrong size? No problem. If it was our fault then you get a FREE exchange with return shipping and everything on us.
Refund Policy
We custom make your jackets and it is not of any use to us to return or keep in your inventory because every person has custom sizing. But if the size being wrong was our mistake, you can either get a complete REFUND or we exchange the perfect jacket for you.
Real Human Support
Have a weird situation? Email us right now: contact@americanaoutfit.com
